Searching for a soulmate? Read the fine print
Posted by editor (editor) on Feb 11 2010
2010 >>

With Valentine's Day nearly upon us, Fair Trading is reminding those looking for love to be careful when using matchmaking services.

Fair Trading Minister Peter Lawlor said many people turned to dating agencies to find romance - but not all got a fairy tale ending.

"In 2009, 61 complaints were made by Queenslanders about their dealings with introduction agencies and dating agencies - double the 2008 figure," Mr Lawlor said.

"In fact, all up in the past five years around 200 complaints were reported to the Office of Fair Trading about dubious practices in this industry.

"Consumers should do their homework to avoid getting caught out by those agents who don't do the right thing."

Mr Lawlor said to start by researching and comparing different agencies' services and terms and conditions.
 
"For example, if you want to stop your membership, do you know that your application or joining fee may not be refunded and that you may also be hit with a cancellation charge?

"You should be aware that under the Introduction Agents Act 2001, agents can't charge you any more than a 30 per cent deposit for the service.
 
"It's also smart to check what criteria they use for suitable introductions, how introductions are actually made, how many you'll get and how frequently.

"I suggest looking up their privacy policy too so you know how your personal details will be stored and destroyed, and you might also want to jump on to the Fair Trading website to check if the company you're dealing with is appropriately licensed."

Mr Lawlor said when it came time to signing up, the introduction agent must provide a disclosure statement.

"They are required by law to put details about all aspects of the service into a written document, including all costs, refund policies and methods of introductions," Mr Lawlor said.

"If they don't, the agreement is void."

After signing up, consumers are entitled to a three-day cooling-off period in case they change their mind.

Mr Lawlor said most agencies were above board but that people should still be aware, ask questions, see the deal in writing and understand what they're up for.

To check whether an introduction agent is licensed or to find out more information about introduction agencies, visit www.fairtrading.qld.gov.au

Last changed: Feb 11 2010 at 10:27 AM