Toowoomba targeted by roof painting scammers
Posted by editor (editor) on May 26 2009
2009 >>

Minister for Fair Trading Peter Lawlor has urged Toowoomba residents to beware of itinerant roof painters operating in the area.

“The Office of Fair Trading has launched an investigation after receiving information from residents who have been approached by these traders offering to paint their roofs,” Mr Lawlor said.

“The group appears to consist of three men with Irish accents driving a tray-back ute.

“While these traders may appear to be legitimate, the reports suggest they may be breaching several areas of fair trading legislation.

“Two elderly residents in Toowoomba have been approached by the men offering to paint their roofs for $1,400.

“They started the job that same day, and they did not give the consumers a contract or cooling off period.”

Mr Lawlor said consumers should be aware there is a ten day cooling off period when purchasing products or services from door-to-door traders.

“During this cooling off period, traders cannot accept payment, including deposits, or commence work”, he said.

“If you are approached by a door-to-door trader, ask to see the worker’s identification.

“Don’t rush into any purchases, even if the trader says the offer is only available for a limited time. Take your time and shop around.

“Make sure you don’t pay by cash or pay for anything up front – not even for materials.

“Ask for a receipt with a name and address on it, and also ask for a written warranty and contract.

“Customers should also ask so see the trader's Building Services Authority (BSA) licence and contact the BSA on 1300 272 272 to verify the licence details provided.

“If you don’t want to purchase from a door-to-door seller, inform them firmly that you are not interested.”

Mr Lawlor said these laws are intended to protect Queenslanders against intimidating tactics and unsolicited approaches employed by some roving door-to-door tradespeople.

Under the Fair Trading Act 1989, door-to-door salespeople must:

• produce an identity card with the dealer’s full name and address

• only contact customers between 9am and 6pm from Monday to Friday, and 9am and 5pm on Saturdays. Calls on Sundays or public holidays are prohibited

• provide a written contract clearly stating the breakdown of costs, including GST and the total price with the sale of goods or services valued at more than $75

• offer a 10 day cooling-off period in the sale of goods and services valued at more than $75. During this time no payment, including deposits, can be accepted or work can be commenced.

"Traders caught breaching the Act face fines of up to $54,000 for individuals and $270,000 for companies,” Mr Lawlor said.

If you have any concerns or suspicions about a door-to-door trader visit www.fairtrading.qld.gov.au or contact the Toowoomba Office of Fair Trading on 4637 6028.

Last changed: Oct 06 2009 at 2:55 PM